Set up + Using your Healy Made Easy
Welcome to Healy!
Here you will find everything you need on setting up your Heal when you get it and how to use it & what you need to troubleshoot. It has also all steps and a demo for the Healy Resonance as well as a guide on how and how long to use the Resonance vibrations.
Further below, you’ll find detailed videos on the Masterkey (mostly relevant for the Resonance) and the Healy battery, Healy-related groups you can join and additional resources, free trainings and bonus material.
And last but not least, there are loads of resources at the bottom of this page to help you build your Healy business - in case you’d like to look into that, too. There is also a 30-day Fast Start Bonus if you’d like to share Healy with others right away.
All listed below. 👇🏽
But for now, simply take your time, go through this page step by step to set up your Healy and you’ll have an amazing start ❤️
Tip: Scroll through this document so you know which resources are here for when you might want them later.
Your sponsor who brought you to Healy will be there for you if you have any direct questions or need direct support.
We also have a Healy Usage Support Group on Telegram:
For support regarding the use of your Healy please use this chat!
https://t.me/joinchat/V5_Nf5pj6eiIm5LY
Enjoy your Healy Experience and I hope that Quantum Frequencies change your life as much as they changed mine!! ✨
Love,
Nina
PS. I am regularly updating this page, adding more resources, videos etc. so best safe the link to this page and you can also share it with new members:
https://www.ninakathrin.com/healy-onboarding
1. SETTING UP YOUR HEALY
2. SETTING UP YOUR HEALY RESONANCE
3. THE MASTER KEY
4. THE HEALY BATTERY
5. TROUBLESHOOTING, FAQ & BLUETOOTH
6. CLEARING APP CACHE
7. SELF-ACTIVATE YOUR HEALY RESONANCE
8. NEW INTRO + TRAINING VIDEO FOR ALL HEALY EDITIONS
9. HEALY GROUPS TO JOIN
10. MORE HEALY RESOURCES (MANUAL, PROGRAMMES ETC.)
11. BUILDING YOUR HEALY BUSINESS
12. HEALY BUSINESS TRAINING PAGE
13. COMPENSATION PLAN + FAST START BONUS
14. COMPENSATION SETUP (E-WALLET & IPAYOUT)
SETTING UP YOUR HEALY
STEP 1:
Set up of the main Healy app - for all Healy editions, including the Resonance
Please follow this video, you’ll learn how to use your Healy and run all the programmes:
https://www.youtube.com/watch?v=-zCC8r0fXhM
Start with this video, even if you have the Resonance!
Get familiar with the programmes, try them out, play with them.
To download the Healy App (pink dot) to your mobile device as Peter explains in the video:
This is how the main Healy App icon (pink dot) looks like on iTunes and Android:

WRITTEN instructions for setting up the Healy pink dot app in case you don’t like videos:
https://docs.google.com/document/d/1a4FaZikzc6U06A6f9UsIEkYTh3sU100AZgM7A8hpDCg/edit
*** If ever you should get stuck or have an issue with your Healy or the Healy Apps, scroll down to the Troubleshooting section. ***
SETTING UP YOUR HEALY RESONANCE
If you have the Healy Resonance, do Step 1 above first, then continue with this.
STEP 2:
Once you feel comfortable with the above pink dot Healy App and programmes,
start setting up the Healy Resonance app:
–– Please use either the video or the written instructions
to set up your Resonance below to make it super easy for yourself ––
Note: As part of the below instructions, you have to download the HealAdvisor Analysis App (which is the app for the Resonance function) onto your phone and set it up. It is the app for the Resonance functions and scans!
It has a blue dot in the app icon, whereas the "regular" app has a pink dot. So it's easy to tell them apart 🙂
This is how the HealAdvisor Analyse App icon (blue dot) looks like:

To download the HEALY ANALYSE APP (it’s sometimes also referred to as HealAdvisorAnalyse App (blue dot) to your mobile device:
THE MASTER KEY
Amazing News!!! We can now reset our own Analyse App Master Key 🔑
First need to ensure the app is updated to the latest version and then there a new option to reset the master key! We no longer need Healy support and we no longer need to log support tickets if we don’t have our master key.
Here is a guide to understanding the Master Key 🔑 and also step by step guide to reset the Master Key
https://youtu.be/eMOf3rc1cmw
Understanding The HealAdvisor Analyse Master Key - 00:00
Resetting The HealAdvisor Analyse Master Key - 07:20
NOTE: Ensure you have the latest up to date version of the Analyse app to be able to reset the Master Key. You can update to the latest version by going to the Apple App Store OR Google play store.
THE HEALY BATTERY
BATTERY ISSUES
Try this process:
- connect the HEALY to the charger
- While it is charging, do a hard reset (hold the button for 20 secondes)
- Let the HEALY charge for 12 hours
- Use the HEALY until completely discharged. Maybe now it lasts longer already! For the next 4 times that you charge it, leave for 7 hours
Now the HEALY should last between 3 to 7 programs 🙂
Video: Understanding & Charging The Healy Battery
https://www.youtube.com/watch?fbclid=IwAR2qfHn7GV1lwvacYTKRoPJyVlTr93WmNxID_gw9JoQeuiLQ8eroKwRbGPM&feature=youtu.be&v=ou5k4zyARZQ&app=desktop
And these are a few steps you can take if your battery doesn’t last as long as it should:
- connect the HEALY to the charger
- While it is charging, do a hard reset (hold the button for 20 seconds)
- Let the HEALY charge for 12 hours
- Use the HEALY until completely discharged. Maybe now it lasts longer already!
For the next 4 times that you charge it, leave for 7 hours
TROUBLESHOOTING & FAQ
If you have an issue/glitch
with your Healy or the Healy Apps, do this first:

Hard Reset that solves most issues and glitches:
Hard reset (hold the button for 20 secondes) as described in this video
—> 1:35:00 HARD RESET directions
https://youtu.be/bSZqM4MIUkM
If this doesn’t work please do the below
👇🏽 👇🏽 👇🏽
…
Clearing the App Cache
( = OFFLOADING APP)
Clearing App Cache is a remedy for:
Blank Screen issue, Healy not connecting properly, etc.:
In order for Healy to run smoothly long-term (especially Healy Resonance), we have to do some maintenance every once in a while to clear up the app cache of our phone:
How can I clear the App Cache on my phone?
Clearing the app cache (or "offloading an app") is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app and cause the connection issues/blank screen issues.
If you have an iPhone, please proceed the following steps:
1. Go to Settings > General > iPhone Storage.
2. Scroll down to the list of apps and tap on one that you want to clear, e.g. Healy blue dot app
3. Click on Offload App
On your Android phone, please follow the steps below.
1. Go to Settings
2. Swipe to App & Notifications and tap Apps
3. Select the app you want to clear.
4. Tap Storage, and then tap Clear cache (= offload app).
If the steps are a bit different on your device, you may need to Google your specific device about how to clear the App cache.
https://support.healyworld.net/portal/en/kb/articles/how-can-i-clear-the-app-cache-on-my-phone-16-12-2020-1
support.healyworld.net (https://support.healyworld.net/portal/en/kb/articles/how-can-i-clear-the-app-cache-on-my-phone-16-12-2020-1)
...
Here is further IMPORTANT Troubleshooting advice, please go through these before raising a ticket if your Healy doesn’t work and/or contact your Healy sponsor (the person who brought you to Healy):
FAQ Nov 2020:
READ THIS IF YOU HAVE ANY KIND OF HEALY ISSUES OR TECH ISSUES
VERY helpful solving all the most common issues:
https://www.dropbox.com/s/j9dcuzq2qdrinh7/FAQ%20Healy%20EN.pdf?dl=0
Videos
New resource for HEALY apps (in depth training & troubleshooting):
https://youtu.be/bSZqM4MIUkM
How to troubleshoot when something is not working:
https://tinyurl.com/Healy-Troubleshoot-JennBoggs
BLUETOOTH
UNDERSTANDING and SET UP of Bluetooth
1 - only one application must be open at a time (Healy vs Healadvisor Analysis). Drag the apps up to close them cleanly.
2 - The correct sequence is:
the HEALY is fully charged.
Turn on the bluetooth on the phone.
Click on the HEALY button once (green beep).
Open the desired application.
If it takes too long or there is a bug, close the app and re-open it.
If the phone asks you for a Bluetooth PIN code, you are not using the correct sequence to connect, it is not a Bluetooth speaker.
3 - If it still does not connect, do 3 HARD RESET in a row (press the HEALY button for more than 12 seconds) and repeat step 2.
The Healy team is currently working on improving the apps to reduce glitches, especially on the Bluetooth connectivity. Hopefully soon we will have a more stable app.
More solutions for Bluetooth issues:
FAQ Nov 2020:
READ THIS IF YOU HAVE ANY KIND OF HEALY ISSUES OR TECH ISSUES
VERY helpful solving all the most common tech issues:
https://www.dropbox.com/s/j9dcuzq2qdrinh7/FAQ%20Healy%20EN.pdf?dl=0
SELF-ACTIVATE YOUR HEALY RESONANCE
–– IF IT IS NOT ACTIVATED
*** To activate your Healy Resonance*** If you get an error message when trying to set up your Healy RESONANCE app (blue dot) saying to contact customer support since the Healy is not activated yet, then you can activate it yourself in your back office:
Left-hand side grey navigation bar: My Healy Device > Activate your Healy > select your preferred activation option and follow the instructions.
There are occasions where self-activation is not possible. If it doesn’t work for you, please go to the back-office and submit a ticket.
NEW INTRO + TRAINING VIDEO FOR ALL HEALY EDITIONS:
In-depth training & troubleshooting
Jump to any topic using the time-stamp index
https://youtu.be/bSZqM4MIUkM
6:50 “What is that thing?” (The elevator speeches)
8:45 My Healy has arrived, now what” (charging tips, etc.)
15:45 Minimum Operating for IOS and Android
21:00 How to Download the App (detailed descriptions of the App, Phone, WiFi, Settings and Tips
37:13 Opening the Pink App and Connecting to Healy, Bluetooth, hard-closing apps, common challenges and solutions
50:00 How to Input Healy Serial Number and QR Code
56:00 Where are my programs? Healy App MENU/Settings/Check for Updates/Loading Apps
1:06:35 Time to run the programs! Gold Cycle Program descriptions
1:08:00 Where is the Healy Manual? (Instructions for Use)
1:18:47 Let’s Hook Up! Wristbands, cables, gel, sticky pads ..Tips
1:26:20 All connected—-Let’s run a program!
1:31:00 Positive and Negative Ports Explained/Rebooting the App
1:35:00 HARD RESET directions
1:38:12 DEMO...How to run a program with full explanation of frequencies, density, white and black bars, and what factors affect the transmission of frequencies
1:49:10 My device won’t connect, now what? Troubleshooting tips (bands, cables, sticky pads, conductivity)
2:01:00 Explanation of the program frequencies in the ‘progress percentage’ area
2:06:30 How to pause/close the program, Battery Percentage, Blue Tooth signal strength
2:11:30 Pain and Local Stimulation Questions and Answers
2:21:00 Brief description of contents of each Healy Edition, Bioenergetic Support and Therapist TAN explained
2:24:30 How to download Pink App on Android devices.
RECOMMENDED YOUTUBE CHANNELS AROUND HEALY
HEALY GROUPS TO JOIN
Telegram:
Our smaller, more intimate team groups:
- Our Healy Whatsapp group for our team:
https://t.me/HealyGroup111
A bit more intimate, it's not so much for direct support, but more of a place for building community, sharing experiences around the Healy, the latest Healy news and supporting each other to get the most out of our Healys!
- Our little Healy Biz Group:
https://t.me/HealyBusinessGroup
Support for building your business and team, resources to help you get started and keep growing. Support during promotions ect.
The wider, bigger team groups
I highly recommend you join the first 3:
- Healy Usage Support Group:
https://t.me/joinchat/V5_Nf5pj6eiIm5LY
For technical support, issues with Healy, please refer to your direct sponsor FIRST. For support regarding the use of your Healy please use this chat!
- The Quantum Awakening
Main Telegram group of our larger team that I very much recommend joining!
This chat is for high-vibe collaborations on sharing Healy with the world. It is moderated.
https://t.me/joinchat/P04txlYlxZ0VcT6UFe2PHQ
(This one also has tons of Healy resources including our team’s Library of Resources on all topics around Healy that one could think of, all in the pinned message of the group.)
- 💫 HEALY ANNOUNCEMENTS Telegram group: I highly recommend joining this group if you are using Healy for your business. Important, helpful and exciting updates! There is no direct link, simply search it via the emoji and name above on Telegram or ask your sponsor to add you.
- HEAL-Y HOLISTIC HEALTH
A holistic practitioner answers condition-related question in there, but you have to search the group first with the buzzword and # (e.g. #fibromyialgia)
https://t.me/joinchat/Gzq6J0foHQ9c6Ro49RUQWQ
Facebook:
MORE HEALY RESOURCES
BUILDING YOUR HEALY BUSINESS
We are here helping each other building our businesses together!
Learn to create an account for a new member under you & order a HEALY:
(promo codes are automatic now)
https://youtu.be/WwQTaub9LYc
- Your First Steps With Healy for your Biz
- Library of video resources for you to explore
- All team call recordings, containing precious jewels
COMPENSATION SETUP (E-WALLET & IPAYOUT)
Set up your i-payout/ ewallet account through your back office: partner.healyworld.net
Click My Payouts then i-payout and follow the steps.
Contact ipayout directly:
https://i-payout.com/contactus.aspx through website
Video Guide to set up iPayout:
https://youtu.be/bovoDY4xHfo & https://youtu.be/z2SopopbqLE